Terms and Conditions for Account and Betting Rules
These Terms and Conditions define account use, sports betting, settlement, verification, complaints, payments, and security procedures. MelBet accepts bets from users aged 18 or older and requires one personal account per user. Account holders must provide valid information, protect login details, and follow the gambling laws that apply in their country.
Account Registration and Access
Each user can maintain only one account. Multiple profiles connected with the same person can trigger security checks, account restrictions, or recalculation of winnings.
MelBet enforces strict registration rules to protect account integrity and prevent duplicate profiles. Every detail submitted during sign-up must belong to the person creating the account:
- Single profile per user;
- Separate IP address per account;
- Household limited to one account;
- One registered email address;
- One payment method assigned to the account holder;
- Minimum age of 18.
MelBet can block related duplicate accounts for up to two months during an investigation. The security department can recalculate winnings linked to accounts that break the one-account rule.
The account holder remains responsible for all actions completed through the registered profile. This rule also applies after another person gains access through shared or compromised login details.
Users must keep passwords and other access information private. A successfully registered bet remains valid despite connection problems on the user side.
Bet Acceptance and Settlement
The company accepts bets on sports and other international events under the current betting rules. Odds, limits, totals, and other conditions can change for new bets. Conditions attached to an already accepted bet remain unchanged.
MelBet can refuse a bet without giving a reason. Users should check the current odds and betting market conditions prior to confirmation.
Only results published by the company serve as the basis for settlement. A user who disputes a result needs official supporting documents from the relevant sports authority. Results published by other gambling companies do not serve as settlement evidence.
A bet confirms acceptance of the current Terms and Conditions. Changes to the Terms apply to bets placed after the revised rules appear on the site.
Errors and Special Settlement Cases
Technical or pricing errors can affect bet settlement. The company can cancel an affected bet and settle it at odds of 1.00 after an obvious technical mistake or incorrect betting market data.
An obvious odds error leads to settlement with the correct odds for the final result. An incorrectly settled bet receives a recalculation after the company identifies the mistake.
A recalculation can create a negative account balance. The user needs to restore a positive balance prior to placing new bets.
Bets receive odds of 1.00 in several situations:
- The result existed as known information at the time of bet placement;
- A confirmed technical error affected the bet;
- Confirmed event fixing affects the relevant event;
- Three or more participants share the winning position under the stated dead-heat rule.
Two declared winners divide the stake equally between them. The specific rule for "To Be Higher" bets remains outside this dead-heat procedure.
Suspicious Activity and Fraud Controls
The company can suspend betting on an event after signs of possible result manipulation. Confirmed manipulation can lead to cancellation of all affected bets and settlement at odds of 1.00.
Security checks can also apply to account activity. MelBet enforces controls across all registered profiles and can restrict or close an account after evidence of prohibited behaviour, including coordinated or automated methods that undermine fair use:
- Multiple account use;
- Betting software used against the rules;
- Bonus abuse;
- Access to inside information;
- Direct influence over an event;
- Coordinated activity intended to avoid limits;
- Other unfair methods.
The company can cancel relevant bets, close the account, return eligible deposited funds, and report suspected fraud to the appropriate authorities.
Funds gained through prohibited activity do not qualify for return. Payment system fees can remain excluded from a refund.
Identity Verification and Payments
The company can request identity verification prior to payment or during a security investigation. A valid identity document, such as a passport, can form part of the required check.
The security department can request additional documents or arrange a video call to confirm account ownership. Verification can cover identity details, registered information, address data, and payment ownership.
Verification can take up to 72 hours. The company can suspend payments during this period.
False or inconsistent information can lead to an account block and further investigation. Users must provide accurate personal information during registration and subsequent verification.
Winnings receive payment after the required identity checks. The company can delay a payment until the requested verification process ends.
Complaints and Bet Recalculation
Users should check the account balance and winnings after settlement. A complaint about a payout or result needs submission within the stated deadline — missing it can forfeit the right to dispute the outcome.
| Request Type | Deadline |
|---|---|
| General settlement or winnings complaint | Within 10 days |
| Esports Live bet complaint | Within 72 hours after the event ends |
Technical Information and Site Content
Event names, translations, descriptions, and other reference information can contain spelling or translation errors. Such information does not create a right to a refund under these Terms.
MelBet does not accept responsibility for losses connected with technical problems, delays, or inability to access the website.
Account holders remain responsible for checking bet details prior to confirmation. This includes odds, stake amount, selected betting market, and event information.
Legal Responsibilities
The Terms and Conditions follow the laws of Cyprus. Users remain responsible for checking the legal status of online gambling in their country.
Some jurisdictions restrict or prohibit online gambling. Account holders must comply with local laws and access restrictions.
Providing false information about legal eligibility does not transfer responsibility to MelBet. The company can update these Terms and Conditions, and revised provisions take effect after publication on the website.
FAQ
What is the minimum age for account use?
Users must be at least 18 years old. The company can request an identity document to confirm age and account ownership.
Can one person create several accounts?
Each user can maintain only one account. Duplicate profiles can lead to security checks, restrictions, recalculation of winnings, or account closure.
How long can identity verification take?
Verification can take up to 72 hours. The company can request extra documents or a video call during an account or payment check.