Privacy Policy and Personal Data Processing

MelBet collects personal information, including data from account registration, newsletter subscriptions, website activity, payments, and support messages. They store this information and share it when necessary, taking steps to protect personal information. Individuals who disagree with the policy should avoid submitting personal information through the site.

Information Collection

MelBet collects user data and monitors account activity through website forms, emails, support requests, transaction records, and site visits.

Data may include names, as well as dates, addresses, phone numbers, or identification numbers.

  • Registration and account details;
  • Contact information;
  • Correspondence with support;
  • Transaction records;
  • Betting history;
  • Website traffic data;
  • Location information;
  • Username and account identifiers.

The company maintains records to oversee accounts. Staff members document betting activity, monitor payments, track legal obligations, record security measures, and log user communications.

Use of Personal Information

MelBet staff use personal information to keep accounts current. They process bets, manage transactions, and respond to questions when users share their data for these purposes.

The company collects data for staff to analyze, using the results to improve products and services, support operations, meet legal requirements, and understand customer preferences.

  • Account creation and management;
  • Processing bets and payments;
  • Meeting legal requirements;
  • Checking service performance;
  • Detecting fraud and prohibited activity;
  • Preventing money laundering;
  • Sending information about bonuses, promotions, and services after user consent.

Marketing teams use each user's preferences to tailor messaging, and users can opt out of notifications at any time.

MelBet contacts users through messaging services such as Telegram, WhatsApp, Viber, and Facebook Messenger. When MelBet sends a message using one of these services, the provider's privacy rules apply.

Personal Data Disclosure

MelBet shares personal information with others if required by law or if staff have authorization. This may involve account details. Staff may also provide records of previous bets.

The company can provide relevant information to specific parties.

  • Sports organisations;
  • Authorised regulatory bodies;
  • Law enforcement agencies;
  • Other authorised organisations involved in fraud or money laundering investigations.

This disclosure states that investigations are ongoing, complies with legal requirements, and specifies prohibited financial or betting activities.

Users may send personal information when they use third-party messaging services such as Telegram, WhatsApp, Viber, and Facebook Messenger. Each service has its own privacy policy that sets the rules for how it processes data.

Data Security and Storage

MelBet collects and manages personal information, retaining data as long as needed to manage accounts, though legal, security, and regulatory requirements may require extended storage.

The website transmits data to company servers using 128-bit SSL encryption. These security measures help prevent loss, misuse, and unauthorized access.

Internet transmission carries risks. When users connect to the internet and share information, they acknowledge the possibility of exposure.

Staff at MelBet delete personal information when they no longer need it for operations or compliance.

Marketing Communication

Users who choose to receive promotional messages get details about bonuses, promotions, and services. The marketing team sends these notifications using the contact information and messaging services linked to each account.

Users control when they receive messages, can adjust settings anytime, and may stop messages whenever they wish.

Staff separate account messages, legal messages, security messages, and transaction-related messages from promotional content.

Policy Changes

The site updates the Privacy Policy when data processing procedures or requirements change. Each new version includes a record of every revision.

Users should review the policy, which outlines updates to data collection, processing, disclosure, storage, and protection.

FAQ

What personal information is collected?

Staff record support messages. Employees maintain transaction records and track betting history. The company gathers registration information along with contact details. Staff monitor traffic data, determine user location, document usernames, and retain information that users provide through website forms or other communication channels.

Why is personal data processed?

Staff use data to manage accounts, handle bets, process payments, ensure app compliance, analyze user behavior, and, with consent, contact users.

Is personal information shared with third parties?

Staff use this data to investigate legal matters, fraud, and money laundering. MelBet may share information with sports organizations, regulatory bodies, and law enforcement. Messaging services handle user data according to their own privacy policies.